Ordering
- Can l place my order by telephone?
- What payment methods do you accept?
- Is your website secure?
- Do l need to register?
- How do I know if a product is in stock?
- What if a product I have ordered is not in stock?
- What delivery options are available?
- Can I cancel my order?
- Wrong Delivery Address Inputted
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- Can l place my order by telephone?
We would recommend you order online as we can assure you everything is secure and the ordering process is very simple, this is usually the most efficient way of ordering items from us, as our site is dedicated for online ordering, and minimal telephone orders. But if you are wanting to order over the phone by speaking with one of our reps, you can do so by requesting for a call-back on the Contact us page. Please quote which items you are interested in and a rep will get in touch ASAP.
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- What payment methods do you accept?
We accept payments through Paypal and also by Credit/Debit card through our secure online terminal.
The cards we accept are:
• MasterCard
• Switch/Maestro
• Solo
• Visa
• Visa Debit/Delta
• Visa Electron
Unfortunately we do not accept American express or JCB Cards at present.
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Yes Most Definitely.
The purchase area of our site is secure, this means that we use industry standard SSL technology to allow for the encryption of all sensitive information such as your name, address and especially your credit card details.
When you are submitting details to Kiddies Kingdom over the Internet security is handled as follows:
Firstly, when your browser (e.g. Internet Explorer) connects with the secure side of our server (web site computer) that connection is between you and the server alone.
Secondly, during the communications between your browser and our server the information is scrambled. This is known as encryption and our encryption is 128bit. 128bit encryption uses billions (2 to power of 128) of possible combinations to scramble the information.
Thirdly, any information we store internally so we can process your order is kept on a computer system that operates independently of the web server and does not use an operating system that is prone to viruses, hacking etc.
Our SSL is guaranteed and supplied by Comodo
We are also verified by Mcafee Secure, The world''s leader in internet security.
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- Do l need to register seperately?
NO, once you place an order you do not need to register as you are automatically taken through the registration process anyway, we need your details to process the order, therefore if you place an order you are automatically a Registered Kiddies Kingdom Member.
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- How do I know if a product is in stock?
We currently don’t have an instant Stock Checker but if you would like to know if an item is in stock please advise our Customer Service team on the contact us page. They will hopefully get back to you and let you know. To confirm a product is available and in stock ,a quick way for asking us, is by picking up the phone and dialing: 01924 439049.
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- What if a product I have ordered is not in stock?
In some cases the items you have ordered may not be in stock, in this case we will give you an option to cancel your order or wait for it to come back into stock (We will give you a more approximate date, depending on the product(s). most products come back into stock within 3 working days)
This will be classed as a BACKORDER and you will be notified as soon as possible.
If items are not due to be back in stock and we are unable to get in touch with you ,we will automatically cancel your order and refund all monies back to your account.
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